We successfully executed a same-day rescue for a local from Kippa Ring who had been left stranded. This was not merely a simple swap; it was a complete replacement of the gas hot water system. It transformed a failing, non-compliant Bosch unit into a high-efficiency Rinnai B16 setup, accompanied by a full gas line upgrade and comprehensive gas safety certification.
The client was facing a challenging situation. She had no hot water and had an unsatisfactory experience with a previous plumber who did not remove the cover from her unit before stating that it was beyond repair. She needed more than just a new unit; she sought a transparent professional who could clarify the reasons for the failure, as well as a team capable of addressing the underlying issues. These included insufficient pressure and unsafe LPG bottle storage, both of which were critical to ensure that her new instant gas hot water system would be durable.
Transparent Diagnostics with Evidence
We don’t guess; we test. We sat down with the client and used a manometer to show her exactly why her system was struggling. We proved the old regulator was failing to discharge enough pressure, even without a load. By showing her the digital readings, she could see the “why” behind our recommended gas hot water system replacement.
Safe Decommissioning & Infrastructure Strip-Back
After confirming the aging Bosch system was beyond repair (and parts were no longer available), we safely disconnected the unit. We didn’t just stop there; we stripped back the undersized gas and water inlet/outlet pipes that were never fit for a continuous flow gas hot water system.
Precision Installation & Sizing
We installed a brand-new Rinnai Infinity B16. To protect the manufacturer’s warranty and ensure peak performance, we performed a full gas line sizing correction, running new copper along the brickwork. We also executed hot and cold pipework upgrades, adding heavy-duty lagging to maximize thermal efficiency.
Rectifying a Non-Compliant Setup
The existing setup was a bit of a mess—undersized lines and unchained, unsafe LPG bottles. If we had just “slapped” a new unit on the old pipes, it would have starved for gas and water, voiding the Rinnai warranty. We solved this by completely resizing and replacing the infrastructure to meet strict safety standards.
Overcoming Client’s Skepticism
Because of her previous bad experience, trust was low. We overcame this by being highly communicative. By explaining every step of our testing and showing the results on our gauges, we turned a stressful situation into a same-day success story where the client felt in control and informed.
A Complete Gas Line Overhaul
The client benefited from our full-service approach, which included a critical gas regulator replacement and a gas line upgrade. We ensured the gas flow was perfectly calibrated to support the new gas hot water installation for the long haul.
Compliance & Safety First
Safety isn’t optional for us. We secured the LPG bottles with chains to meet regulations and performed comprehensive pressure testing, dialing the system in perfectly. The job was finalized with a gas safety certificate and a QBCC Form 4 submission, covering all the legal bases for the homeowner.
Efficiency, Trust, and Quality
We delivered a high-quality, same-day turnaround that left the site better than we found it. The client now has a sleek, compliant system that works exactly as it should.
The Standout Achievements:
Same Day
Kippa Ring, QLD
J. Yorkston
If your gas hot water system is acting up or you’ve been given a quote that doesn’t feel right, give Coffison Plumbing & Gas a call. We pride ourselves on transparent, same-day service and doing the job right the first time.
Get in touch with our team today!
